Delete Your WildLens Account
Requesting Account Deletion
WildLens lets you permanently delete your account and all associated data directly from the app.
How to delete your account (in-app):
- Open WildLens and sign in to your account
- Go to Settings
- Tap Delete account
- Confirm your decision when prompted
Your account will be deleted immediately. This action cannot be undone.
Note: If you have an active Pro subscription, you’ll need to cancel it through the Google Play Store or Apple App Store first before deleting your account, to avoid continued billing.
Can’t access the app?
If you’re unable to sign in — for example, if you’ve uninstalled WildLens or lost access to your account — you can request deletion manually:
Email support@wildlensapp.com from the email address associated with your account, with the subject line “Account Deletion Request.” We’ll verify your identity and delete your account within five [5] business days.
What gets deleted:
- Your account profile and login credentials
- Your scan history and identification results
- Photos you’ve uploaded for scanning
- Your subscription and credits record within WildLens
- Your notification/push token
What may be retained:
- Purchase and subscription records are retained by Google Play, Apple, and RevenueCat (our subscription management provider) as required for financial reporting, tax compliance, and fraud prevention. This is independent of your WildLens account and cannot be deleted through us.
- Anonymized usage analytics collected for app performance monitoring may persist in aggregate form and are not personally identifiable after deletion.
Questions? Contact us at support@wildlensapp.com.